Warranty Policy

At Xintimate, we stand behind the quality and performance of our products. Our warranty policy is designed to provide clear protection, transparent terms, and peace of mind— especially for intimate products that require a high standard of reliability and safety.

1. Warranty Coverage

All Xintimate sex machines are covered by a limited warranty against manufacturing defects in materials and workmanship under normal, intended use.

Unless otherwise stated on the product page, the standard warranty period is:

• 12 months from the date of delivery for the main machine unit
• Accessories may have different warranty terms depending on their nature

This warranty applies only to the original purchaser and is non-transferable.

2. What Is Covered

The warranty covers confirmed manufacturing defects, including but not limited to:

• Mechanical or electrical failure under normal use
• Internal component malfunction
• Defects caused by production or assembly errors

If a defect is confirmed, Xintimate will, at its discretion, provide a repair, replacement, or appropriate resolution.

3. What Is Not Covered

For clarity and compliance, the warranty does not cover the following situations:

• Damage caused by misuse, abuse, or operation outside intended use
• Normal wear and tear
• Damage caused by improper installation or unauthorized modification
• Water damage, unless the product is explicitly stated as waterproof
• Products that have been disassembled or repaired by unauthorized parties

These exclusions are standard within the adult and intimate products industry.

4. How to Request Warranty Service

If you believe your product is experiencing a warranty-related issue, please follow the steps below:

1. Contact our support team at service@sexmachinehub.com
2. Provide your order number and a detailed description of the issue
3. Include photos or videos if requested, to help us diagnose the problem efficiently

Our team will review your request and guide you through the next steps. Warranty claims submitted without prior approval may not be accepted.

5. Resolution Process

Once a warranty claim is approved:

• We may offer troubleshooting guidance to resolve the issue quickly
• If necessary, a replacement part or unit may be provided
• In certain cases, the product may need to be returned for inspection

Any resolution is handled in a manner that prioritizes safety, discretion, and efficiency.

6. Shipping & Warranty Claims

If a warranty claim is confirmed:

• Xintimate may cover shipping costs related to the warranty service, depending on the case
• Shipping terms will be clearly communicated before any return or replacement is arranged

We aim to keep any inconvenience to a minimum.

7. Privacy & Discretion

All warranty requests are handled with strict confidentiality. No product details, branding, or sensitive information are disclosed beyond what is required to complete the warranty process.

Customer data is protected in accordance with our Privacy Policy and applicable regulations.

8. Customer Support

If you have any questions regarding warranty coverage or eligibility, our support team is here to help.

Email: service@sexmachinehub.com

All inquiries are handled professionally, respectfully, and confidentially.

Xintimate is committed to long-term product quality and responsible customer support. We encourage customers to review this warranty policy carefully before use.