Returns & Refund Policy

At Xintimate, customer satisfaction and trust are extremely important to us. We understand that purchasing intimate products requires confidence and clarity. This Returns & Refund Policy is designed to be fair, transparent, and fully compliant with applicable regulations.

1. Important Notice for Intimate Products

Due to the nature of intimate and adult products, all returns and refunds are handled under strict hygiene, safety, and compliance standards.

To protect the health, safety, and privacy of all customers:

• Products that have been used, installed, or show signs of use are not eligible for return
• Products must be returned in original, unused condition
• All original packaging, accessories, and manuals must be included

This policy complies with international regulations governing intimate and personal-use products.

2. Eligible Returns

You may request a return or refund under the following circumstances:

• You received a defective or damaged product
• You received the wrong item
• The product has a manufacturing fault confirmed by our support team

In these cases, please contact us within 7 days of delivery.

3. Non-Returnable Situations

For hygiene and safety reasons, we cannot accept returns if:

• The product has been used or installed
• The product is damaged due to misuse or improper handling
• The return request is made outside the allowed time window
• The product was purchased under a clearance or final-sale condition

These limitations are standard practice within the adult and intimate products industry.

4. Return Process

To request a return or refund, please follow these steps:

1. Contact our support team at service@sexmachinehub.com
2. Provide your order number and a brief description of the issue
3. Include photos or videos if the product is defective or damaged

Once your request is reviewed and approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

5. Refunds

After we receive and inspect the returned item, approved refunds will be processed within 5–10 business days.

• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or payment provider

Please note that original shipping fees are non-refundable unless the return is due to our error.

6. Shipping Costs for Returns

If the return is due to a confirmed defect or incorrect item, return shipping costs may be covered by Xintimate.

For all other approved returns, customers are responsible for return shipping fees.

7. Privacy & Discretion Assurance

All returns are handled with the same level of discretion as outgoing shipments. No branding or product details are disclosed during the return process.

Customer information is used solely for return processing and is handled in accordance with our Privacy Policy.

8. Customer Support

If you have any questions regarding returns, refunds, or eligibility, please contact our support team.

Email: service@sexmachinehub.com

All inquiries are handled professionally, confidentially, and with care.

Xintimate is committed to fair resolutions and transparent policies. We encourage customers to review this page carefully before making a purchase.

Return eligibility and warranty coverage are subject to our Terms & Conditions. Personal data is handled according to our Privacy Policy.